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Terms and conditions.

 

     Please read all the terms and conditions below prior to ordering your colonies. If you order and pay for a colony it is on the understanding that you have agreed to these stated terms and conditions.

 

Ordering your colonies:

     To place an order you should first contact us to confirm availability. This should be done preferably by email, or alternatively by telephone.

     Orders can only be dispatched after we have received full payment.

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Reserving colonies for delivering at a future date:

     We can only hold a colony on reserve when a deposit has been paid and delivery is required within four weeks. A deposit of 20% will be required which is non-refundable if the order is cancelled.

     If you want a colony reserving and sending at a date more than than four weeks away - please revisit our shop and place an order nearer the time that the colony is required.

 

Payments:

     Payment can be made via our web site by using the 'PayPal' buttons.

     In the UK payment can also be made by postal order or personal cheque.

     Alternatively and for overseas orders:- ask your bank to make a transfer of the required amount in UK Pounds Sterling direct to our bank account in the UK. If you have internet banking facilities which allow international funds transfer you should be able to complete a bank to bank transfer yourself. If required we will send you our account details after we have confirmed availability of your order.

     

Refunds:

     If a colony is no longer available and a payment has been made by PayPal you will receive a refund within 48 hours. If a refund is due for any other reason it will be made within ten working days.  

Complaints:

     Please notify us within 24 hours of receipt of your order if anything is not to your satisfaction. All the colonies that we supply are carefully inspected prior to packing and we ensure that only healthy colonies are dispatched.

     Colonies should be inspected on arrival and any concerns you may have should be discussed with us at the earliest opportunity.

     Replacement colonies or refunds for any colonies received that are in the opinion of the customer 'unhealthy' can only be made after we have received the disputed colony back in the condition that it was sent and we have inspected it ourselves. Note: this is applicable only to colonies posted to customers within EU member states when the colony was originally posted from the UK - and is not applicable to any colonies posted direct from Thailand.

 

Dead on arrival:

     This is applicable only for orders that are posted to any address in the UK - if the colonies were originally posted from the UK. It does not apply for colonies posted direct from Thailand.

     For D.O.A. please carefully repack the whole colony and return it to us. Once we have received the colony back we will make a full refund. Please note that we can not make any refund for ants that arrive dead other than against the return of the colony.

     1) If your ants arrive dead then please email or telephone us within 12 hours of delivery.

     2) Once the colony has been returned and we have inspected it - a full refund will be made within 5 working days.


Export Orders:

     For overseas orders:These terms apply to all orders sent anywhere outside of the country that the colonies are originally posted from. (If the colonies are being posted direct from Thailand this means all other countries apart from Thailand.)

 

     Please note that for all export orders - it is the customer’s responsibility for ensuring the legality of importing the goods into their country.

     If the colonies are seized or impounded by customs because we were not notified of the required documentation or for any other reason- then regrettably we can not replace the colonies or make any refund.

     The buyer, or recipient, is also exclusively responsible for any importation taxes, customs duties, brokerage fees and expenses related to importation and compliance with the appropriate import laws for each country. Please consult your local Customs Service and other relevant authorities to confirm that no restrictions or special requirements apply to your order.

     We are also not responsible for delays, additional import costs or impoundation of colonies resulting from acts or decisions of local governmental agencies concerning the importation of your order.

     Because of the limited shelf life we are not able to accept the return of any items sent. If any consignments are not accepted by the consignee and hence returned or returned by 'governmental agencies' such as customs - then they will be considered as having been delivered and no refund will be made under any circumstances.

 

      Postage Dates: Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If your order arrives after the specified date this is the fault of the postal company. We can not be held responsible for failure of delivery and you can not claim a refund.

     Hence: Importing livestock is at your own risk as we are unfortunately unable to guarantee delivery services and times for shipping service companies outside of the UK.

 

      This means:- Customers overseas are not able to claim a refund for livestock arriving dead - resulting from late delivery, mis-handling by their applicable postal authority, for colonies being impounded due to importation regulations or the non payment of importation charges.

      In summery: The risk involved in export orders is entirely the customers - and no claims will be entertained for any reason.

 

Warning:

     Some of the ants we supply can give a painful bite or sting. We have stated this on our shop page and will advise you if this is applicable when you place your order but please note that:- you are buying the ants at your own risk and we can not be held responsible for any injury caused by any of the ants supplied.

     For certain species there is an 'over the age of 18' purchase requirement - or alternatively a parental consent form to be signed. You will be advised of this when placing your order.

Your obligation:

     It is important to understand that - if the tropical ant species we supply to you are not native to the local fauna of your country you should never release any of the colonies into the wild, as this may have a detrimental effect on local species and in most countries is contravening wildlife laws.

     We sell our colonies to you on the understanding that they will not under any circumstances be released into any non native habitats.

     If you have a colony that you no longer require why not offer it for exchange or sale on one of the many ant hobbyist's internet forum sites? The web addresses of some forum sites can be found on our links page - click here.