For overseas orders:– These terms apply to all orders sent anywhere outside of the country
that the colonies are originally posted from. (If the colonies are being posted direct
from Thailand this means all other countries
apart from Thailand.)
Please note that
for all export orders - it is the customer’s responsibility
for ensuring the legality of importing the
goods into their country.
If the colonies are seized or impounded
by customs because we were not notified of
the required documentation or for any other
reason- then regrettably we can not replace
the colonies or make any refund.
The buyer, or recipient,
is also exclusively responsible for any importation
taxes, customs duties, brokerage fees and
expenses related to importation and compliance
with the appropriate import laws
for each country. Please consult your local Customs Service
and other relevant authorities to confirm
that no restrictions or special requirements
apply to your order.
We are also not
responsible for delays, additional import
costs or impoundation of colonies resulting
from acts or decisions of local governmental
agencies concerning the importation of your
Because of the limited shelf life we are
not able to accept the return of any
items sent. If any consignments are not accepted by
the consignee and hence returned or returned
by 'governmental agencies' such as
customs - then they will be considered as
having been delivered and no refund will
be made under any circumstances.
Postage Dates: Any dates quoted for delivery of goods are
approximate only and we shall not be liable
for any delay in delivery of goods however
caused. If your order arrives after the specified
date this is the fault of the postal company.
We can not be held responsible for failure
of delivery and you can not claim a refund.
livestock is at your own risk as we are unfortunately
unable to guarantee delivery services and
times for shipping service companies outside
of the UK.
This means:- Customers overseas are not able to claim
a refund for livestock arriving dead -
resulting from late delivery, mis-handling
by their applicable postal authority, for
colonies being impounded due to importation
regulations or the non payment of importation
In summery: The risk involved in export orders is entirely
the customers - and no claims will be entertained
for any reason.
Some of the ants
we supply can give a painful bite or sting.
We have stated this on our shop page and
will advise you if this is applicable when
you place your order but please note that:-
you are buying the ants at your own risk
and we can not be held responsible for any
injury caused by any of the ants supplied.
For certain species
there is an 'over the age of 18'
purchase requirement - or alternatively a
parental consent form to be signed. You will
be advised of this when placing your order.
It is important
to understand that - if the tropical ant
species we supply to you are not native to
the local fauna of your country you should
never release any of the colonies
into the wild, as this may have a detrimental
effect on local species and in most countries
is contravening wildlife laws.
We sell our colonies to you on the understanding
that they will not under any circumstances
be released into any non native habitats.
If you have
a colony that you no longer require why not
offer it for exchange or sale on one of the
many ant hobbyist's internet forum sites?
The web addresses of some forum sites can
be found on our links page - click here.